dsigns

dsigns guides · Troubleshoot

Get a screen back online

Work through the common fixes.

Offline or no connection code →Check the network and device setup.Old content still playing →Compare saved, published and applied versions.Blank or unplayable media →Check your platform and file requirements.Need further help →Send the player name, version and exact error.

  1. Check the basics

    Make sure the TV is on the correct input, the player has power and internet, and dsigns is running. If the dashboard says Offline, its last report may be stale even while cached content keeps playing.

  2. Read the player’s status

    Open the player and check its last check-in, content status and Activity. Reopen dsigns on the device if it has stopped. Keep the existing player files and identity so its connection and assignments are retained.

  3. Check saved versus published

    If the old loop is still playing, save your edits and select Publish content. If already published, use Sync now. Wait for downloads before judging the result.

    Publish content in the player action bar
    Actual app controlsPublish saved changes before using Sync now.

  4. Check the particular problem

    Wrong time? Check timezone, clock and schedule dates. Silent video? New screens are muted; change Volume and publish. An unplayable file? Try a JPEG or a 1080p H.264 MP4 and check platform support.

  5. Reconnect after reinstalling or replacing a player

    Open the existing player and choose Player actions → Reconnect player. Enter the five letters shown on the reloaded device. This keeps its assignments and published content. Check screen assignments if the hardware changed. To permanently remove a retired player, choose Player actions → Delete player and review the confirmation.

  6. Check optional TV power

    In Recovery & diagnostics → TV power (HDMI-CEC), desktop player 0.7.16 can detect CEC adapters, query a TV and request wake or standby. Enable CEC on the TV and keep the player powered separately. A detected adapter or sent command does not prove the panel changed power. Android’s normal APK cannot access its privileged CEC service. Read CEC setup and platform limits.

  7. Keep the useful details

    If it still fails, note the player name, installed version, time of the problem and exact error text. For a Windows .NET dialog, copy its Details text. Capture the dashboard status and check update instructions before reinstalling.

Keep going

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