dsigns · Bit Precision
Help with dsigns
Get help connecting accounts, designing content and keeping your screens playing.
Updated 11 October 2026
Contact support
Email tickets@bitprecision.com. Include your organisation, account email, player name if relevant, the steps you tried and the exact error. A screenshot can help; remove private content first. Never send passwords, sign-in codes, device tokens or payment-card details.
Start with a guide
- Connect your first screen
- Connect Canva and send a design
- Choose a player and follow installation steps
- All dsigns guides
Canva says the app is restricted
The dsigns Canva app is currently a developer pilot awaiting public review. A dsigns invitation does not grant access to Canva's development app. Contact support if you are part of the pilot. General customer access will be available only after Canva approval and release; accepting a warning does not remove this restriction.
Connect your own Canva account
Accept your dsigns team invitation using the invited email address. When you have access to the Canva app, open it from your own Canva account, choose Connect to dsigns, sign in and approve the displayed permissions. No API key or shared master login is needed. Customer accounts see only destinations within their customer account; the master can choose across customers.
Disconnect or change accounts
In dsigns, open Settings → Integrations → Canva and choose Disconnect for the connection. You can also disconnect in the Canva app's More options and publishing details. Use your own login when connecting again. Disconnect does not erase imported files or stop content already published or scheduled. Cancel screen actions and remove media separately when needed.
A design has not appeared on screen
Check the selected destination: saving to Media or saving a playlist draft does not publish to a screen. Check the player connection, publication status and the screen's timezone and schedule. Offline players wait for reconnection. A conflicting screen action must be reviewed before it can be replaced. Do not keep importing duplicates while a previous request is still pending.
Account, privacy and billing requests
For invitations or access changes, contact your organisation's owner. For account deletion, a privacy concern or a billing issue, email tickets@bitprecision.com. Tell us the requested outcome; we may need to verify your authority. Read the privacy policy and terms of use.
Bit Precision Pty Ltd · ABN 57 136 711 816
Unit 2, 493 South Street, Harristown QLD 4350, Australia
+61 7 4646 4933 · tickets@bitprecision.com